Updated on 24 May, 2022
Open and Distance Learning (ODL) system is said to be more learner-centric than the conventional system. In other words, the system is oriented towards the need of the learners; the learner being our main focus.
The phenomenal growth of IGNOU over the years, both horizontal and vertical, has brought with it issues, problems and causes of concern for the learners. While every Regional Centre and Study Centre, provides support to the learners enrolled with them, it was felt that a Centre should be created at IGNOU headquarters also, dedicated to providing learner support in the form of attending to their queries/grievances and if necessary, helping them out with suitable guidance and counselling. Realizing this need, a dedicated centre namely the Student Service Centre (SSC) was established in the year 1999 at the University headquarters and was dedicated to the memory of IGNOU's Founder Vice-Chancellor, Late Prof. G. Ram Reddy.
SSC functions as an interface between the learner and the University. SSC strives to provide the right information at the right time, to facilitate and provide support services for the divergent learner population, to redress grievances at every stage and thus tries to bridge the gap between the organization and the learner. Queries and grievances are received at SSC through various modes, namely, Post, In person, E-mails/SMS, Whatsapp, Telephone Calls and On-line Portals, such as PG Portal, UGC Portal, RTI-MIS Portal, iGRAM Portal, INGRAM Portal, National Scholarship Portal and e-district Portal etc.
SSC is functioning effectively in coordination with various Divisions/Schools/Centres, Units, Cells etc., of the University’s to attend to grievances. The Nodal Persons are appointed at each Regional Centre/School/Division/Centres/Units and Cells etc., thereby establishing/strengthening linkages in the Grievance Redressal Network of the University.
