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Updated on 06 Oct, 2017

The Regional Services Division (RSD) was operationalized in 1986, with the mandate of developing policies, systems and procedures, establishing and managing student support system of the University comprising Regional Centres (RCs) and Learner Support Centres (LSCs) . The University has set up a nation-wide network of 67 Regional Centres. These include nine Regional Centres in the North-East Region, six Army Recognized Regional Centres, four Navy Recognized Regional Centres and one Assam Rifle Recognized Regional Centre. This network of Regional Centres is managed by nearly 700 academic and administrative staff posted at Regional Centres. The Regional Centres being full time offices of the University oversee the operations of LSCs within their respective jurisdiction and also monitor academic and administrative support to distant learners.
IGNOU has established a vast network of over 3000 Learner Support Centres (LSCs) covering the remotest corners of the country. A large number of these LSCs are located in jails, slums, economically and educationally backward districts and remote rural areas, catering to the educational needs of the disadvantaged communities, which would otherwise have remained deprived. Academic support in the form of face-to-face academic counselling is provided to the learners at the LSCs. In addition, practical sessions, seminars, workshops, field based activities, extended contact programmes etc are organized as per the curricular requirement of various academic programmes. Library services are also made available.
Functions of Regional Services Division
1. Develop policies, systems and procedures in respect of establishment and management of Regional Centres and Study Centres
2. Organise and administer the national network of Regional Centres and Study Centres
3. Negotiate with Government Departments, educational institutions, other organisations including voluntary organisations for establishment of new Regional Centres
4. Organise orientation programmes for part-time functionaries and Academic Counsellors of Study Centres
5. Funding and expenditure control of Regional Centres and Study Centres
The Convergence Unit in under the RSD to handle the ‘Convergence Scheme’ (CS) which was introduced in 2008 by IGNOU. Under this scheme the idling time of the physical and human resources of the conventional system like classrooms, laboratories, libraries, Teacher, etc.; were to be more effectively and optimally.
Objective of Convergence Scheme:-
It was visualized under the scheme that Conventional Education Institutions/Universities could offer IGNOU programmes to their own conventional learners pursuing a degree/diploma as well as others with the objectives of providing them with:
  •  Value addition to their existing curriculum;
  • Some kind of job orientation and employable skills;
  • Competency/Skill development through Vocational/Professional education;
  • Exposure to use of latest technology for educational solutions;
  • Seamless access to quality education;
  • Flexible and blended learning methods.
The Student Services Centre was established on the recommendations of the Task Force on Student Support Services (SSS). A centralised Student Services Centre (SSC) has been created near the main entrance in the IGNOU Campus. The Centre is entrusted with the responsibility of redressing student grievances on a single window basis. It has LAN connectivity, and online data are available from all the Operational Divisions of the University. The PG Portal of the SSC receives grievances from across the RCs which are then forwarded to the concerned Division for solution in minimum time.